Rush Enterprises Service Advisor in Ashland, Virginia
Rush Truck Centers opens the door to the world of opportunity. We are a multibillion dollar solutions provider to the commercial vehicle industry with the largest network of commercial vehicle dealerships across the US. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus & Blue Bird.Our thriving industry has many good competitors but few have the capacity, infrastructure and service delivery model that ensures Our customer is the Boss. Our core values-productivity, fairness, excellence and positive attitude-are the foundation of our success. Our national presence allows us to attract and retain employees who are driven to excel. We have the capacity to provide career training & development, promotional opportunities & state of the art facilities.
The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.
Gather customer complaint details and expectations.
Perform vehicle walk around inspection, verify vehicle information.
Connect with Rush tablet and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
Update customers daily on the status of their vehicles.
Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
Establish “promised time” based on shop workflow, communicate with foreman.
Establish customer’s method of payment. Obtain credit approval, if necessary.
Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
High school diploma or general education degree (GED).
One year service experience; or equivalent experience and/or education.
Appropriate manufacturer training.
Valid CDL license.
Driving record that will allow insurability by the company’s carrier.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled